Terms and Conditions

Terms and Conditions

Terms and Conditions

Our clauses are fair and commonplace across a variety of industries. These terms and conditions are intended as a reference document only, so we do not hide behind and rigorously enforce every single clause.

We always try to be fair, both to ourselves and you, the client. In the unlikely event of a dispute, misunderstanding or complaint, we will always offer a fair settlement usually weighted in the client’s favour.

As a business, we are incredibly dependent on repeat business and referrals from our client base. To ensure customer satisfaction and excellent service delivery, we are always prepared to go the extra mile.


By instructing That’s Cleaning Ltd either verbally, by telephone, email, fax or website, the client agrees to be bound by That’s Cleaning Ltd terms and conditions.

The relevant United Kingdom laws shall govern these terms and conditions. Should a legal dispute arise, the client agrees to submit to the exclusive jurisdiction of the relevant courts of the United Kingdom.

That’s Cleaning Ltd reserves the right to amend our terms and conditions without prior notice.


All cleaning equipment should be safe to provide a safe working environment for our staff (securely fixed wardrobes, shelves, cupboards, mirrors and pictures).

The customer is responsible for providing access to the property at the scheduled time. The customer agrees to pay the total price of the cleaning visit in the event of a lockout caused by our cleaners being turned away, late check-outs, no one home to let them in, or a problem with the customer’s keys.

That’s Cleaning Ltd will not be responsible for triggering any alarm systems. The customer should give any special instructions for the deactivation/activation of any alarm systems.

If your cleaner doesn’t have your alarm systems codes, please make sure your alarm system is switched off on the day when your cleaner arrives.

The customer ensures that our cleaners have hot running water and electricity for them to clean your property.

If your scheduled service day falls on a public holiday, then we will cancel this clean. You should contact us to re-arrange an alternative date (unless your cleaner will agree to work on public holidays at an additional expense).

The client is liable for an employee referral fee of £2000.00 per person. Whether he directly employ anyone either legally or on a cash basis, anyone currently employed or sub-contracted by the That’s Cleaning Ltd within one year before such employment. The client agrees to pay this fee whether he notifies the Company of his action or the Company discovers this employment independently at any time after it occurs. The client further agrees to reimburse the Company for all collection or legal fees the Company incurs in collecting this fee.


We are fully insured for public liability and employers’ liability. That’s Cleaning Ltd reserves the right not to be responsible for any damages caused by inappropriate cleaning materials provided by the client.

The client agrees and is in full awareness that damage/breakage caused by representatives of That’s Cleaning Ltd must be reported immediately or no later than 24 hours after the service has been performed. Please note that the client can make no claims against That’s Cleaning Ltd after 24 hours’ time limit.

The client agrees to provide That’s Cleaning Ltd with all required information regarding damage caused by our operatives.

Our cleaners are not insured to do outside window cleaning unless it’s on the ground floor.

Our cleaners will not perform any deep or specialized cleaning of any antique, delicate or valuable items. Note that That’s Cleaning Ltd does not take any responsibility for any accidental damage to your antique, fragile or valuable items.

Our operatives make every effort not to break items, but accidents do happen. Identical replacement is always attempted but not guaranteed. For this reason, That’s Cleaning Ltd request that all the monetarily valuable items be stored away from the cleaning operatives.

The standard regular cleaning does not include laundry service.


The customer understands that any ‘late payments’ may be subject to additional charges.

You will be invoiced monthly. Failure to pay invoices within 30 days of the invoice being issued will incur late payment charges of up to £50 per month for every delayed payment. Please note that we will pass all accounts beyond our credit terms to our debt collection agency. These accounts will also be subject to any legal costs incurred in obtaining the settlement.

Payment can be made by standing order, BACS or PayPal. Please write down your name and invoice number as a reference when making the payment.


If the client is dissatisfied with the work, a cleaner must return and re-do the job at no extra charge.

That’s Cleaning Ltd may take up to 3 working days to respond to a complaint.

Complaints are accepted verbally over the phone and in writing (letter, email or fax). The client must report complaints on completion or in the following 24-hours.

The customer must be present continuously during the recovery-clean. That’s Cleaning Ltd reserves the right not to return a cleaner more than once.

That’s Cleaning Ltd reserves the right not to be liable for completing tasks that are not stated on our task list.


Customers may cancel or adjust the time of a cleaning visit/s by giving at least 24 hours advanced notice.

The customer agrees to pay the total price for a cleaning visit if the customer cancels or changes the date/time less than 24 hours before the scheduled appointment.

Customer may terminate cleaning contract with 30 days notice from the date of termination correspondence received by That’s Cleaning Ltd unless otherwise stated in your agreement.

For more information about our terms and conditions, please contact: